To observe for effective communication, what should a manager focus on?

Focusing on nonverbal cues and feedback is essential for a manager observing effective communication because these elements provide significant insights into the overall message being conveyed. Communication is not limited to mere spoken or written words; it encompasses body language, facial expressions, gestures, and the tone of voice—all of which can influence how a message is received and interpreted.

Nonverbal cues can reinforce or contradict verbal messages, making them a critical component of effective communication. For instance, a manager might say they are supportive of a new initiative, but if their body language is closed off or disinterested, it may send mixed signals to their team. Additionally, feedback—whether verbal or nonverbal—can inform the manager about how well the message was understood and whether any clarifications are needed.

In contrast, focusing solely on verbal communication, written reports, or formal presentations misses these vital nonverbal aspects. Effective communication is comprehensive, requiring attention to all facets of interaction to ensure clarity and understanding within a team or organization.